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Modesto Area Express (MAX) Customer Satisfaction Survey
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Steps
1.
Introduction
(current)
This section is complete
This section is incomplete
2.
Rate MAX services
This section is complete
This section is incomplete
3.
Bus Usage
This section is complete
This section is incomplete
4.
About You
This section is complete
This section is incomplete
Introduction
Thank you for participating in today’s survey. Your feedback helps us understand how people use public transit in Modesto as well as opportunities to improve service. Everyone who completes a survey will be entered into a random drawing for one of two 31 day passes. Your answers are completely confidential.
Date and Time Survey Taken:
*
Date and Time Survey Taken:
Date and Time Survey Taken:
Route Last Taken:
*
Continue
Rate MAX services
System Route Map:
*
-- Select One --
Excellent
Good
Fair
Poor
No Opinion
System Ride Guide:
*
-- Select One --
Excellent
Good
Fair
Poor
No Opinion
On-time performance/reliability:
*
-- Select One --
Excellent
Good
Fair
Poor
No Opinion
Driver courtesy:
*
-- Select One --
Excellent
Good
Fair
Poor
No Opinion
Customer service office courtesy:
*
-- Select One --
Excellent
Good
Fair
Poor
No Opinion
Safety onboard the bus:
*
-- Select One --
Excellent
Good
Fair
Poor
No Opinion
Cleanliness of bus:
*
-- Select One --
Excellent
Good
Fair
Poor
No Opinion
Service coverage area:
*
-- Select One --
Excellent
Good
Fair
Poor
No Opinion
Service hours:
*
-- Select One --
Excellent
Good
Fair
Poor
No Opinion
MAX service overall:
*
-- Select One --
Excellent
Good
Fair
Poor
No Opinion
Continue
|
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Bus Usage
On average, how often do you ride MAX?
*
-- Select One --
3-7 days a week
1-2 days a week
1-2 days a month
less than once a month
How do you usually pay your bus fare?
*
-- Select One --
Cash
31 Day Pass
Ticket
MJC Pass
Day Pass
7 Day Pass
I do not pay a fare or use a pass
Where were you before you got on the bus?
*
-- Select One --
My home
Shopping
Friend's/relative's home
Medical provider
Recreation (i.e. movies, restaurants)
Work
Place of worship
School
Other
What is the final destination of this trip?
*
-- Select One --
My home
Shopping
Friend's/relative's home
Medical provider
Recreation (i.e., movies, restaurants)
Work
Place of worship
School
Other
Other place before you got on the bus
*
Other final destination
*
Continue
|
Go Back
About You
Which of the following do you have?
*
Check all that apply
Cell phone (call and text only)
Web-enabled cell phone (smartphone)
Tablet
Computer
None of the above
How old are you?
*
-- Select One --
Under 18
18-24
25-34
35-44
45-54
55-64
65 and older
Decline to state
How did you hear about this survey?
*
-- Select One --
Facebook
Twitter
MAX's Website
Onboard poster
In-person surveyor
Other
How did you hear about this survey?
*
What is your employment status?
*
-- Select One --
Full-time
Part-time
Student
Retired
On disability
Unable to work
Homemaker
Decline to state
What best describes your profession?
*
-- Select One --
Healthcare
Education
Service industry
Hospitality/tourism
Business
IT/communications
Commercial/retail
Skilled labor
First responder
Administrative
Creative arts/services
Other
What is your profession not listed?
*
What ethnicity do you identify with?
*
Check all that apply
American Indian/Alaska Native
Asian
Black/African American
Hispanic/Latino
Middle Eastern/North African
Native Hawaiian/Pacific Islander
White/Caucasian
Decline to state
Other
What ethnicity do you identify with no listed?
*
What languages are spoken in your home?
*
Check all that apply
Spanish
Hindi
Tagalog
Mon-Khmer / Cambodian
Arabic
Other
How well do you speak English?
*
-- Select One --
Very well
Well
Less than very well
Not at all
How many people (including yourself) live in your household?
*
What is your approximate household income?
*
-- Select One --
Under $5,000
$5,000 - $14,999
$15,000 - $24,999
$25,000 - $34,999
$35,000 - $49,999
$50,000 - $74,999
More than $75,000
Decline to State
Do you have a valid driver license?
*
-- Select One --
Yes
No
How many working motor vehicles are available to your household?
*
-- Select One --
None
1
2
3
4 or more
On February 1, 2018 MAX underwent major route and fare changes. We need and appreciate your comments. Please let us know what you think about the changes and what we can do to make the service better.
*
Please provide your contact information to be entered into the 31-day pass drawing.
Your name:
*
Your email or phone number:
*
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