FAQs • StanRTA, CA • CivicEngage

Who do I call if I see the mask requirement being violated by a rider or driver?: Stanislaus Regional Transit Authority (StanRTA) have a staff of Customer Service representatives who have the tools available to answer rider questions, record complaints or concerns about COVID-19 precautions, and even forward recommendations to Transit Managers. Call (209) 552-2470.

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COVID Response

1. How often are Stanislaus Regional Transit Authority (StanRTA) buses cleaned?: Stanislaus Regional Transit Authority (StanRTA) is using hospital-grade disinfectant in stations and on-board buses. Buses are wiped down while at the Transit Center during the day, and a thorough cleaning is conducted every night. Station touchpoints are wiped down multiple times each day.

2. Will Stanislaus Regional Transit Authority (StanRTA) provide me with a mask since it’s required?: All Stanislaus Regional Transit Authority (StanRTA) drivers and staff have masks available by request for those who need one to ride. StanRTA also encourages riders to create face coverings using recommendations from the Center for Disease Control (CDC). www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/diy-cloth-face-coverings.html

3. What if I have a medical condition and can’t wear a mask?: The Americans with Disabilities Act (ADA) protects individuals who are unable to wear a mask or facial covering due to a medical condition. If everyone that can wear a mask does, it will protect the most vulnerable among us who are unable to do so

4. How does technology help me social distance on Stanislaus Regional Transit Authority (StanRTA)?: Stanislaus Regional Transit Authority (StanRTA) offers contactless payments onboard the buses. Riders are encouraged to get the Token Transit smartphone app to purchase and use fares on board. This will reduce lines at customer service and reduce customer touchpoints at the farebox. The Modesto myStop, Stanislaus Regional Transit Authority (StanRTA) smartphone app allows riders to check the number of riders currently on board. If a bus is getting crowded, passengers can choose to take a different route or wait for the next bus to maintain safe social distances.

5. Who is required to wear a mask on Stanislaus Regional Transit Authority (StanRTA) vehicles?: Stanislaus Regional Transit Authority (StanRTA) requires face coverings at all time for all riders ages 13 and older. Consistent with state order, children aged 12 and younger are not required to wear face coverings and children aged 2 or younger should not wear one because of the risk of suffocation.

6. Is Stanislaus Regional Transit Authority (StanRTA) looking into things like hand sanitizer stations or air purification systems?: Stanislaus Regional Transit Authority (StanRTA) will continue to explore new technologies used by transit systems across the world in response to the pandemic. For example, Stanislaus Regional Transit Authority (StanRTA) is evaluating air filtration systems that clean the air on board and hand sanitizing stations onboard all vehicles.

7. Who do I call if I see the mask requirement being violated by a rider or driver?: Stanislaus Regional Transit Authority (StanRTA) have a staff of Customer Service representatives who have the tools available to answer rider questions, record complaints or concerns about COVID-19 precautions, and even forward recommendations to Transit Managers. Call (209) 552-2470.

8. Where does Stanislaus Regional Transit Authority (StanRTA) get the authority to require me to wear a mask?: On June 18, the California Department of Public Health, by orders of Governor Newsom, mandated that individuals must wear a mask or face covering while “Waiting for or riding on public transportation or paratransit or while in a taxi, private car service, or ride-sharing vehicle…” Gov. Newsom has broad authority under the California Emergency Services Act to issue health mandates during a pandemic.