To riders who did not hear about last month’s free-ride promotion in advance and activated a multi-day pass: The S does not offer exchanges, replacements, or refunds. This policy applies to passes that have been folded, ripped, or water damaged and includes passes that were purchased and activated prior to free-ride promotion days. We try to notify riders a month in advance of free-ride periods so everyone is able to make the most of money-saving opportunities. We suggest checking the website news, social media, or calling customer service for free-ride announcements before activating a multi-ride pass. This is also a great question for Ask the S.